---
title: How to Resolve ‘Password does not match required complexity’ Error
description: "The password does not match required complexity error appears as shown below. ![](https://wpemailmanager.com/wp-content/uploads/2022/06/keyhelp-password-does-not-match-required-complexity.jpg) This error occurs when you have defined a password policy in the KeyHelp admin area. ![](https://wpemailmanager.com/wp-content/uploads/2022/06/keyhelp-password-requirements.jpg) Password Policy Since the API does not give detailed information of…"
url: "https://wpemailmanager.com/docs/how-to-resolve-password-does-not-match-required-complexity-error/"
updated: "2022-06-23"
category: Server Configuration / KeyHelp
---

# How to Resolve ‘Password does not match required complexity’ Error

The password does not match required complexity error appears as shown below.

![](https://wpemailmanager.com/wp-content/uploads/2022/06/keyhelp-password-does-not-match-required-complexity.jpg)

This error occurs when you have defined a password policy in the KeyHelp admin area.

![](https://wpemailmanager.com/wp-content/uploads/2022/06/keyhelp-password-requirements.jpg)
Password Policy

Since the API does not give detailed information of the error, you can do any of the following:

1. Let your clients know about the password requirements in a knowledge article.
2. Disable the password policy check for API connections, as described below.

## How to disable password policy checks for API connections

Do the following to disable the password policy check for API connections:

1. Login to your server’s admin area.
   ![](https://wpemailmanager.com/wp-content/uploads/2022/06/KeyHelp-Admin.jpg)
2. Proceed to Settings > Configuration and click on API.
   ![](https://wpemailmanager.com/wp-content/uploads/2022/06/KeyHelp-Configuration-API-Link.jpg)
3. On the API page, click on the options button.
   ![](https://wpemailmanager.com/wp-content/uploads/2022/06/keyhelp-api-options-button.jpg)
4. On the options panel, uncheck the 'Apply password policy when using the API' checkbox and save.
   ![](https://wpemailmanager.com/wp-content/uploads/2022/06/keyhelp-api-options.jpg)