Frequently Questions

Which plugins, 3rd party services and server management systems are supported?

We support WP Ultimo, cPanel, CentOS Web Panel & much more. Would you like a particular integration? Let us know through our integrations page.

Can I assign email accounts to specific WordPress users?

Yes, this is possible when using the User Accounts addon. Learn more here.

Does the plugin work on WordPress multisite?

Yes. In addition, in a WP multisite install you can control the total number of email accounts a particular subite can have by either:

  1. Using the default subsite email account limitations settings. Learn more here.
  2. Integrating with WP Ultimo. Learn more here.

Does the plugin work on WordPress single sites?


Does the plugin require an active license to work?

Absolutely not. Once you purchase the plugin you can continue to use it even if your license has expired. An active license simply entitles you to receive ongoing plugin updates and support.

How do I download premium addons?

Please refer to this article

Can a subsite in a multisite installation use a different email server from the rest of the network?

Yes. The Custom Server Configuration addon is required, which is provided for free if you have an active license. 

What kind of support do you provide?

Customers with an active license can receive support via our support page 

What’s your refund policy?

Please have a look at our refund policy here.

Can I cancel my subscription?

Yes, you can cancel your license subscription at any time. But keep in mind when you cancel your license it immediately becomes inactive and you will not be able to receive updates. You'll need to purchase a new license at the non-renewal price to reactivate it.

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